Returns & Exchanges

At Old Hall Farm, we take pride in the quality of our fresh farm produce and artisanal goods. Due to the perishable nature of our food items, we offer a dedicated resolution process for any products that do not meet our high standards upon delivery.

Return Process

• 1.
  Inspect Your Delivery

  Please check your order immediately upon arrival and document any issues with fresh produce, dairy, or pantry items within 24 hours.

• 2.
  Contact Our Farm Shop

  Email our team with your order number and clear photographs of the damaged or incorrect items to initiate a claim.

• 3.
  Quality Assessment

  Our team will review your report against our farm's quality control logs to determine if a replacement or refund is appropriate.

• 4.
  Resolution Processing

  Approved refunds will be credited to your original payment method within 3-5 business days, or a replacement will be dispatched with our next local delivery run.